Refund Policy

We want you to be happy with your video. Here’s exactly how refunds work at Starring.

Your purchase is protected

Every video is backed by two guarantees: failed renders are refunded automatically, and if you’re not happy with a delivered video you have a 14-day money-back guarantee. The details are below.

Failed generations are refunded automatically

If a paid render fails, we retry it and fall back to an alternate engine. If it still cannot complete, we automatically refund the credit to your account and email you — no action needed. You can re-use that credit on any template.

Not happy with the result?

If you’re unsatisfied with a delivered video, contact us within 14 days at support@starring.video. We handle reasonable requests generously, typically with a refund or a replacement credit.

Credits

• Purchased credits never expire.
• Unused credits from a pack can be refunded within 14 days of purchase.
• Refunds are issued through our Merchant of Record, Lemon Squeezy, to your original payment method.

Abuse

We may decline refunds in cases of evident abuse (e.g. repeated downloads followed by refund requests, or violations of our Acceptable Use Policy).